telepresence sx20 can not make video call

[egyspyhost]

Hi everybody

We recently bought 3 Telepresence sx20 devices, I configured them to work with our (Asterisk) SIP server

the SIP configuration that I used is as following :

Default transport: UDP

Line: Private

Type: standard

URI: 1030@xx.xx.xx.xx

Login name: 1030

Password: xxxx

Proxy 1: xx.xx.xx.xx

Discovery: manual

OCSP Mode: off

the provisioning settings that I used :

Connectivity: Internal

HTTP Method: POST

Login name: 1030

Mode: Auto

Password: xxxx

Address: xx.xx.xx.xx

now the devices are working properly (dial and receive calls)

the problem is there is no video call (audio calls only) although all cameras are connected .

I tried to make video call using remote control and web interface without luck

so, did I miss something ???

any help will be appreciated

[Wayne DeNardi]

Have you got Video enabled in your Asterisk setup?

ie, modify sip.conf to add:

[general]
videosupport=yes

Wayne
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[Paul McGurn]

Please post the SIP messages from a sample call.  It may be that one or both ends isn't sending video capability, etc.