TMS - An error has occurred when trying to view an endpoint >call status

[dianareyes]

Hi All,

We are currently running on TMS version 15.5.0 and when trying to view an Endpoint under Call Status an error occurs - snapshot attached.  

I have pulled the Diagnostic Files to further review this error, however not sure exactly where to look. 

The log-web.txt does not reflect the problem and nothing listed under he log-web-public.txt 

Any suggestions will be greatly appreciated!

Thanks in advance,

Diana

[Patrick Sparkman]

I've seen people get this error on occasion, there are some threads in the forums related to it, some of the issues that caused it were a full database or a Java security exception needed to be created for the TMS FQDN. If either of these aren't the issue, and log-web doesn't contain any information, recommend you contact TAC to take a look at your TMS server.

[Zac Colton]

When that error is seen, a stack trace will be in log-web. There is no way of identifying root cause without the actual error in the logs. It definitely has nothing to do with Java.

[dianareyes]

Hi Patrick and Zachary,

I've pulled the log-web txt file and seeing the following string of alerts - it looks like the operation times out:

2017-08-22 08:31:05,356 [1922] WARN Tandberg.TMS.Framework.Util.Mail.MailSender - SendMailOut(SmtpException): The operation has timed out.
2017-08-22 08:31:05,356 [1922] ERROR Tandberg.TMS.Service.Event.EventNotificationProcessor -
System.Net.Mail.SmtpException: The operation has timed out.
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMailOut(MailMessage mail, Boolean isSynchronous)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMail(String fromAddress, IList`1 toAddresses, String mailSubject, String mailBodyTxt, String mailBodyHtml, IMailAttachment attachment, Boolean synchronous)
at Tandberg.TMS.Service.Event.EventNotificationProcessor.SendEmailNotifications(ITMSEvent tmsEvent, IList`1 users)
2017-08-22 08:32:00,200 [1926] WARN Tandberg.TMS.Framework.Util.Mail.MailSender - SendMailOut(SmtpException): The operation has timed out.
2017-08-22 08:32:00,200 [1926] ERROR Tandberg.TMS.Service.Event.EventNotificationProcessor -
System.Net.Mail.SmtpException: The operation has timed out.
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMailOut(MailMessage mail, Boolean isSynchronous)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMail(String fromAddress, IList`1 toAddresses, String mailSubject, String mailBodyTxt, String mailBodyHtml, IMailAttachment attachment, Boolean synchronous)
at Tandberg.TMS.Service.Event.EventNotificationProcessor.SendEmailNotifications(ITMSEvent tmsEvent, IList`1 users)
2017-08-22 08:32:45,732 [1922] WARN Tandberg.TMS.Framework.Util.Mail.MailSender - SendMailOut(SmtpException): The operation has timed out.
2017-08-22 08:32:45,732 [1922] ERROR Tandberg.TMS.Service.Event.EventNotificationProcessor -
System.Net.Mail.SmtpException: The operation has timed out.
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMailOut(MailMessage mail, Boolean isSynchronous)
at Tandberg.TMS.Framework.Util.Mail.MailSender.SendMail(String fromAddress, IList`1 toAddresses, String mailSubject, String mailBodyTxt, String mailBodyHtml, IMailAttachment attachment, Boolean synchronous)
at Tandberg.TMS.Service.Event.EventNotificationProcessor.SendEmailNotifications(ITMSEvent tmsEvent, IList`1 users)

Thanks,

Diana

[Zac Colton]

Exactly what is being selects in TMS? The errors you are showing are most likely not related? I agree with the response noted above, with the recommendation of opening a TAC case.

[dianareyes]

answers below;

what is being selects in TMS? When selecting "Call Status" on an endpoint within TMS. 

I agree, the errors seen above do not look related.  I may have to go to TAC with this one.

Anything I can probably check on the CUCM end that may be the cause?

Thank you,

Diana