TMS Phone Book Update gets 500 Internal Server Error

[jbburks]

I have TMS 15.1.0 configured to update the phone books every night.

Every time it runs I get an error on each phone book source:

3/25/2016 9:42 AM - Event executed by S02ATPTMS

3/25/2016 9:42 AM - Phonebook source Other synchronizing

3/25/2016 9:42 AM - Provisioning Extension communication error

3/25/2016 9:42 AM - The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/8b7c5e07-1a83-421d-bc7a-656135ed92fd/sync failed: The remote server returned an error: (500) Internal Server Error.

[Michael Jensen]

I am seeing a similar error from our phonebook synchronization. We synch every 5 minutes.

 We just upgraded TMS to 14.6.2 with TMSPE 1.1.

POST http://localhost:8788/pb/sources/id/95ffe775-9ee3-49f5-bc0b-4fcea5e8c254/sync failed: The remote server returned an error: (500) Internal Server Error.  

We do not see it every time it runs, but the frequency has spiked since the upgrade of TMS.

[Patrick Sparkman]

What type of phone book source is having this issue, is this just one or multiple?

Have you tried to delete and recreated the phone book source?

[JensLantermann]

I think I found the problem.

Add the server certifikate to the java trust store. Then it should work.

 I have done the following tasks, after that restart the TMSPE and everything works.

# Copy the certificate into the directory Java_home\Jre\Lib\Security
# Change your directory to Java_home\Jre\Lib\Security>
# Import the certificate to a trust store.

keytool -import -file somecert.cer -keystore cacerts -storepass changeit [Return]

Trust this certificate: [Yes]

[Justin Ferello]

Jens,

This actually worked for you?  Not sure why it would considering the error message indicates http://localhost not https://localhost.

Also why would it not return unauthenticated?

Thanks,
Justin

[JensLantermann]

I have the same problem. Since I have upgraded to the newest version

TMS 15.2.1 / TMSPE 1.7.0 / TMSXE 5.2

I have the following error,

The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/007ccf39-7e61-457d-a8a5-0081673779b0/sync failed: The remote server returned an error: (500) Internal Server Error.

This only occurs at the phonebook source for TMS Endpoints, I have created a new one with the same error.

My workaround is to disable the update frquency. Then I noticed the really interesting thing is, the phonebook source is still updated immediatly, if i change something (moving endpoints out of a folder).

Kind regards

[vslavin01]

Was there any Fix on this? I have the same error

TMS 15.7 / TMSPE 1.13

I have the following same error,

The event failed to complete. Details: POST http://localhost:8788/pb/sources/id/007ccf39-7e61-457d-a8a5-0081673779b0/sync failed: The remote server returned an error: (500) Internal Server Error.

[johnkubik]

Any fix on this? Having the same issue and not sure how to solve it.

Thanks!

[Patrick Sparkman]

Is the phone book you're having issues with a TMSPE source?  If so, it appears to be a bug, CSCut20612, and the fix is in TMSPE 1.8.

[johnkubik]

Not sure... I am new to the application and not sure even what the error means. I do not know how the provisioning extension interfaces with the phone books. I need a flow chart of how all this stuff works, but cant seem to find one.

So, there are phone books stored locally on the server, there are phone books on the devices, are there also phone books in the PE database?

When I click to sync phone books, what exactly is happening?

I really appreciate your help. Thank you.