TMS Server TMSPLCM problems - Directory Service
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08-15-2012 03:15 PM - edited 03-17-2019 11:37 PM
Although the TMSPLCM service is running, it is not working. It is showing errors. See errors below. Also notice that Shared Memory is enabled. This is a local database. I tried restarting the PLCMDir service. I also tried restarting the machine.
From - c:\Program Files\TMS\TANDBERG\wwwTMS\Data\Logs\
TMS Version 13.2.1
13:49:39,655 [Tandberg.TMS.Polycom.TMSDirectoryService] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_Setting_GetAll, underlying error: A transport-level error has occurred when sending the request to the server. (provider: Shared Memory Provider, error: 0 - No process is on the other end of the pipe.)
log-liveservice
15:03:25,399 [RTLib.FsmProcessor : RES:37[External_44002]] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_field_GetSystemFieldForSystem, underlying error: A transport-level error has occurred when sending the request to the server. (provider: Shared Memory Provider, error: 0 - No process is on the other end of the pipe.)
15:03:25,399 [RTLib.FsmProcessor : RES:37[External_44002]] WARN Tandberg.TMS.Framework.Db.DbHelper - Procedure parameters:
@objSystem_Id = 37
@field_field_Id = 950
@index = 1
TMS Version 13.2.1
15:04:58,931 [9] WARN Tandberg.TMS.Live.Fsm.FsmRunner - LiveService started succesfully
log-TMSServerDiagnosticsService.txt
15:03:22,227 [TMSServerDiagnosticsService] WARN Tandberg.TMS.Framework.Db.DbHelper - procedure failed: NET_Dummy_Query, underlying error: A transport-level error has occurred when sending the request to the server. (provider: Shared Memory Provider, error: 0 - No process is on the other end of the pipe.)
15:03:22,227 [TMSServerDiagnosticsService] WARN TMSServerDiagnosticsService.TMSServerDiagnosticsService - Problems connecting to database. Waiting 1 minute before continuing.
TMS Version 13.2.1
15:04:55,716 [4] WARN TMSServerDiagnosticsService.TMSServerDiagnosticsService - TMSServerDiagnosticsService was started...
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08-15-2012 10:10 PM
Hi John
There are many errors in the logs that are just informative and/or temporary. Do you see any specific symptoms in functionality anywhere on the TMS server or with polycom managment/phonebooks?
How is the service not working? What issues du you see other than these errors?
/magnus
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08-16-2012 10:57 AM
Thanks Magnus for the response.
The Polycom does not display any entries in the GDS. From TMS I push phonebooks to the HDX, but they do not show up on the PLCM. I have added the GDS entry for tms a few times, but just get a red circle with a cross next to it.
