TMS ''unable to connect to user repository "

[Hossam Al-kurdi]

Dears ,

We have migrated from TMS legacy to PE when i go to Provisioning> users i get "'unable to connect to user repository " , and when i go to PE diagnostics all the lights are showing red ,,,, and when i open TMS tickets it gives me an error saying the services are not running but when i check the services i see them running ,,,, i have attached some pictures which shows the error please advise

[Jens Didriksen]

TMSPE is not communicating with the VCS-C at all according to the Provisioning Diagnostics status.

Suggest you start by checking all the TMSPE settings in TMS and on the VCS-C first of all.

Look at the relevant deployment guide for the version you are running; http://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suite-extensions/products-installation-guides-list.html

/jens

Please rate replies and mark question(s) as "answered" if applicable.

[Martin Koch · Accepted solution]

Hi Jens,

sure the vcs communication does not look promising, but I would say the problem lies deeper

in the TMSPE itself.

Typical issues:

* wrong java version, please try the one which is mentioned in the deployment guide of the version you are installing

* please double check that you ran the installer as admin

* check that the used users and groups have proper access

* check that the db connections are ok

Besides that, checking the deployment guides is always recommended ;-)

Hossam: btw, please always mention which versions you were using, windows, java, tmspe, ...

[deeptiswain · Accepted solution]

Hi Hossam,

From the logs I can see that you are running java 8 update 31. However, your TMSPE version is 1.0 (Product Name: Cisco TMS Provisioning Extension. Product Version: 1.0.159.) and the TMS is on 13.2.2. 

Your Java version is not compatible with the TMSPE version you are running. For TMS 13.2.2, the compatible TMSPE and Java versions are:

TMSPE: 1.0 

Java: version 6 update 25-39.

Now, to resolve the issue please follow the process mentioned below:

- Uninstall the TMSPE. 

-Uninstall all the versions of Java installed on the server and restart the server.

- Install Java 6 update 37 or something between 33-38.

- Install the TMSPE again.

Restart the server. Now your TMSPE should come up. Revert the TMS agent to TMSPE on VCS and proceed with configuration of the provisioning on the TMS as mentioned in the TMSPE deployment guide. 

Regards,

-Deepti

[Hossam Al-kurdi]

Dear All,

Thank you for your support everything is working fine after using java 6 instead of 8 , however when i try to connect jaber to vcs i get login failed ''did not receive provisioning in time " attached is the picture 

and thank you martin for reminding me ,,, im using tms 13.2.2 and tmspe 1.0 and vcs 8.2.2

[Martin Koch]

Yes, thank you for setting the thread to answered.

Also great that you posted your new question in a new thread.

+5 for that

[deeptiswain]

What is the jabber video client version you are using? Please make sure you download the provisioning template for that particular version and follow the guide to configure it. You can download the templates from the following link. You will need to download the complete package, which contains the jabber video image and templates.

https://software.cisco.com/download/release.html?mdfid=283613653&softwareid=280886992&release=4.8.8.18390&relind=AVAILABLE&rellifecycle=&reltype=latest

Once the templates are configured, sync the provisioning between the TMS and VCS and then try to login again. It should work.

Regards,

-Deepti

[Martin Koch]

Deepti, thank you for your answer, but please keep that in:

https://supportforums.cisco.com/discussion/12446786/jabber-did-not-receive-provisioning-time