Touch Panel CS-T10-TS unable connect to Codec

[thuy.hoang]

Hello Buddies,

I have a VC Cisco Room Kit Plus included these items: Touch Panel CS-T10-TS and Codec CS-CODEC-PLUS. I connected the touch panel directly to codec but on touch panel shown the issue "Could not connect to target system. Wrong target system or turned off? ". 

I already tried some troubleshooting:

    - Change another touch panel -> not work

    - Change another UTP cable -> not work

    - Upgrade codec firmware version CE9.14.3 to -> CE9.15.0.11 - > not work

    - Connect touch panel to network and point to Codec IP address -> not work

Can anyone familiar with same issue and give me the advise ? Thank you.

Thanks,

Thuy Hoang

[Nithin Eluvathingal]

if this is Webex  connected device, have a look on below link.

https://help.webex.com/en-us/WBX000028836/I-Can-t-Pair-a-Touch-10-to-a-Cisco-Endpoint-or-Cisco-Webex-Room-Device