08-26-2013 06:45 AM - edited 03-18-2019 01:41 AM
Good Day
I am currently experiencing intermittent issues between a C40 codec and my MCU. When the unit is dialled into the bridge it does not receive any audio or video, it does however transmit.
It does not fail to receive audio or video when dialled via SIP (through MCU) or when dialled directly from another endpoint via H323.
The unit was stable until I upgraded it to TC6.2.0. I upgraded all C40s nationally and no other issues have developed. The problem persisted after I downgrade the system back to 6.1.2.
After the downgrade failed I upgraded to 6.2.0 and factory reset the unit. Once reset I performed a system restore from TMS.
The unit has been problematic since installation. I have experienced issues whereby the unit failed to pick up the imbedded thermometers which caused the unit to go into a safety mode and raise the speeds of the fans. In order to resolve the issue I upgraded the software twice. Currently the unit is unable to go into sleep mode. I have also found the unit freezes and needs a reboot to restore functionality.
System Details:
C40: TC6.2.0.20b1616
MSE 8510: 4.4 (3.42)
VCS C/E: X7.2.2
Solved! Go to Solution.
09-10-2013 11:21 PM
Just some feedback on this for those that are interested.
This is a listed bug in 6.2x and 6.1.1
https://tools.cisco.com/bugsearch/bug/CSCui47228
TC6.2 fail to send OLC ack to MCU intermittently
Description
Symptom:
TC6.2 fail to send OLC ack to MCU intermittently.
Conditions:
call with MCU, intermittently do not receive video and audio from MCU
Workaround:
try reconnect the call again
Last Modified:
Sep 9,2013
Status:
Fixed
Severity:
2 Severe
Product:
Cisco Telepresence Integrator C Series
Support Cases:
0
Known Affected Releases:
6.2.x
6.1.1
Known Fixed Releases:
6.3
6.2.1
08-26-2013 07:51 AM
Hi Justin!
I am not aware that there is a generic issue with TC6.2/VCS X7.2.2 and MCU 4.4.
Espeically if I hear about h323 strangeness looking at the firewall is always worth the try.
Check that no Layer-3 features are enabled, they can hide on firewall, L3-ALGs but even
on routers and switches. Also that your network ports are properly open and your configuration is ok.
Do you have some more info how the call flow looks like are all on the same vcs-c or where are
the units registered?
What did you upgrade from 6.1.2? A factory default reset would have been my next suggestion.
Its always worth looking into the log files, and I am not sure if you had seen the tc6 troubleshooting
guide:
http://www.cisco.com/en/US/partner/products/ps11327/prod_troubleshooting_guides_list.html
If this did not help you and you did not get a better answer and you have a service contract
consider of escalating the case as a service request to Cisco Tac, you can do it directly from this case
on the right upper side of the menu.
Please remember to rate helpful responses and identify helpful or correct answers.
Please remember to rate helpful responses and identify
08-27-2013 01:57 AM
Thanks for the reply Martin.
I have checked with our networking technicians, there are no restrictions (ACL) on our WAN links. There is no firewall between the systems.
All of our codecs are registered to the VCS Control. The calls are non-traversal internal calls through the DefaultSubZone.
The unit was shipped with 6.0.0. I upgraded to 6.1.2 to fix the tempreture issue and then upgraded to 6.2.0 to try fix the H323 issue.
Thank you for the guide.
When I switched on H323 call flow logging (ctx h323packet debug 9.) I attemped 10 test, all of which were successfull. I then switched the logging off and attemped another 10 tests, all of which were unsuccessfull.
09-10-2013 11:21 PM
Just some feedback on this for those that are interested.
This is a listed bug in 6.2x and 6.1.1
https://tools.cisco.com/bugsearch/bug/CSCui47228
TC6.2 fail to send OLC ack to MCU intermittently
Description
Symptom:
TC6.2 fail to send OLC ack to MCU intermittently.
Conditions:
call with MCU, intermittently do not receive video and audio from MCU
Workaround:
try reconnect the call again
Last Modified:
Sep 9,2013
Status:
Fixed
Severity:
2 Severe
Product:
Cisco Telepresence Integrator C Series
Support Cases:
0
Known Affected Releases:
6.2.x
6.1.1
Known Fixed Releases:
6.3
6.2.1
09-11-2013 04:38 AM
Just for info TC6.2.1 and the SX6.2.1 are not released yet on the Cisco website for download.
Should you be experiencing the same issues you will need to request the software from Cisco.
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