TX9000 call to Telepresence Server TIP issue (not attempting TIP/MUX negotiation (insufficient tokens specified))

[wisit_jan]

Network Diagram

TX9000 --registered--> CUCM10 --sip trunk--> Telepresence Conductor ----> Telepresence Server VM

CUCM: 192.168.1.11

Telepresence Conductor: 192.168.1.17

TX9000 can call to conference number which match Conference aliases on Telepresence Conductor. But TX9000 video call active only 1 screen. Telepresence Server show log

282     17:09:48.943      APP     Info     conference "2011" created
283     17:09:49.072      SIP     Info     Incoming call from 192.168.1.17:53110
284     17:09:49.073      APP     Info     call 24: new incoming SIP call from "1001@192.168.1.11"
285     17:09:49.155      APP     Info     call 24: "1001" now joined conference "2011"
286     17:09:49.172      TIP     Warning     call 24: not attempting TIP/MUX negotiation (insufficient tokens specified)
287     17:09:49.172      SIP     Warning     call 24: local failure - attempting to process capabilities while extended video channel is opening

Please suggest me for resolve this issue. Thank you

[wisit_jan]

The issue is resolved by Participant quality in Conference templates must be Full HD.(default is HD)

[Jonathan Robb]

Hi,

So you can have an HD resolution - but the requirement here is mutlichannel audio when using multiple screens.  So you would need to create a custom quality template with HD and multichannel audio and apply that at the conference template, you can then add the TX9000 with all three screens as HD instead of Full HD.

-Jonathan