use cisco unity connection

[Hamada Ahmed]

Hi,

I have MCS CUCM ver 8.6 and voice gateway 2911 , Can I add Cisco unity connection , to allow IVR and 4 users as call center ?

[Jitender Bhandari]

Hi Hamada,

Yes you can always all Unity to your existing setup.

(Rate if it helps)

JB

[Hamada Ahmed]

so , what i need to add cisco unity ?

Use UCS server or BE6k?

and how integrate it with my MCS CUCM ?

[Jitender Bhandari · Accepted solution]

Hi Hamada,

If you are installing Unity version 8.x, you can use UCS\BE6K or any MCS server available with you.

For integrating Unity as SCCP see below

https://www.youtube.com/watch?v=2MmS1qQPtwI

For integrating Unity as SIP see below

https://www.youtube.com/watch?v=ah17T5S5C3k&t=10s

(Rate if it helps)

JB

[Hamada Ahmed]

last question 

now available only unity 11.x and 10.x , are they compatible with CUCM 8.6 ?

also i need to deploy it with lowest price which server you recommend ?

[Jitender Bhandari]

Hi Hamada

If you have the CUCM ISO, Unity is bundled with it. But Unity 8.X is end of sale\support. I would recommend you to upgrade to latest version. For upgrade regarding help line BOM and all, contact your accounts team and they would help you.

(Rate if it helps)

JB

[Hamada Ahmed]

it will cost  , also 

if i have ISR router with CME , i can make IVR and hunt group ?

[Jitender Bhandari]

You would need CUE to play any announcement, but yes you can use hunt groups in CME.

JB

[Hamada Ahmed]

There is option can use it for call recording