02-21-2018 08:30 AM - edited 03-18-2019 01:53 PM
Hi folks,
I have a quick question about a VCS Control. I have a customer that was having an issue with an endoint registering with the VCS and we spent alot of time trouble shooting. The customer's network team came back with a statement that their network wasn't the cause and could get the unit to register once they changed its IP address. We originally looked into the Registration Policy was set to "None" on their VCS Control so I was wondering if the VCS Control has another area where it can be set to block a specific IP address from Registering with it? I look forward to all responses and everyone's insite. Thanks for your time! DK
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02-21-2018 06:53 PM - edited 02-21-2018 06:55 PM
If you don't see any registration attempt from the endpoint, than that means the endpoint hasn't tried to register to the VCS, it could be that it can't reach it or is being blocked somewhere.
It's been awhile since I've touched a Polycom endpoint, but I'd check the logs of the endpoint to see if it's finding the VCS and attempting to register.
You can also try swapping network ports they're plugged into, and possibly their IP address too, see if the issue follows the network port, IP, or endpoint?
02-21-2018 08:38 AM
Dave - can you see the registration attempt in the event log of the VCS? If so what error message is there? If you don't see anything use go to maintenance/tools/network utilities/ping on the VCS and try to ping the IP address (traceroute is there too). If you can't ping it it's a network/routing problem.
02-21-2018 08:38 AM
02-21-2018 08:51 AM
02-21-2018 06:53 PM - edited 02-21-2018 06:55 PM
If you don't see any registration attempt from the endpoint, than that means the endpoint hasn't tried to register to the VCS, it could be that it can't reach it or is being blocked somewhere.
It's been awhile since I've touched a Polycom endpoint, but I'd check the logs of the endpoint to see if it's finding the VCS and attempting to register.
You can also try swapping network ports they're plugged into, and possibly their IP address too, see if the issue follows the network port, IP, or endpoint?
02-28-2018 02:07 PM
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