VCS login problem using URL

[mcappelli]

hello,

i have a very strange problem when i try to log in on VCS using URL:

• https://vcs1.mydomain.it             -->        It fails the user credentials

If i use the Ip Address 10.65.2.152 the login works perfectly using the same credentials.

Just to make a test I did a connection on SSH2 with the same credentials and it works.

I'm thinking could be a browser problem or a VCS's bug Software.

Someone has some ideas?

Thanx in advance

[Andrew Vasel]

What VCS firmware version? and what browser?

I am using IE7 and just tested with both X6.1 and X7, and was able to log in via https and the dns name.

[mcappelli]

I'm using IE ver. 8.0.6001.19019 and the VCS are both updated to X6.1

[Andrew Vasel]

What is the exact error message that you get? Is it the same message that you get if your credentials are incorrect?

'Login failed: Invalid authorization credentials'

[mcappelli]

Yes, when i put right credentials using the URL instead IP Add. it says:

'Login failed: Invalid authorization credentials'

[Andrew Vasel]

Do you have additional admin accounts? Did you try logging in with a difference account than the default admin account?

[mcappelli]

yes i did create a new administrator user but it's the same: 'Login failed: Invalid authorization credentials'

[Martin Koch]

Things to check:

* does the DNS entry really point to the correct VCS? :-) (you could ping it for example to see if it is the correct IP)

* any issues with the certificates, or some special security settings in your browser

* did you try a different browser / computer?

* check that you try to login to the correct login page, there is the user (findme) and the admin login https://91.184.154.2/user/login vs. https:///login

There was some bug with the TMS not beeing able to connect to the TMS,

not sure if this can be related to hostnames as well:

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/release_note/Cisco_VCS_Release_Note_X6.pdf

Cisco TMS and Cisco VCS connectivity issues: if Cisco TMS reports “no http response from the Cisco VCS” when trying to communicate with VCS X6.0, the following additional Cisco VCS configuration is needed:

1. Log in to Cisco VCS as root, then type:

echo "ServerAlias *" > /tandberg/persistent/etc/opt/apache2/ssl.d/tmsfix.conf

2. Then type:

/etc/init.d/httpd restart

The Cisco VCS will now accept TLS connection requests from Cisco TMS.