Video is not clear

[islam.kamal]

Dear

I have

CTS-C40CODEC-K9 and cisco cam cisco cts-phd-1080p12xs. My problem that when i use the cam the photo on the video is not clear.Please help me , this is a mandatory .I need also to inform that the camera zoom and moving detection are working well. What shall i do?.

Please advise , i will apperciate this

[islam.kamal]

Any body here , please i need any help . The video is not clear.

[islam.kamal]

any ideas , any thing please

[Martin Koch]

Many postings do not really help, sometimes you just have to be patient, if there is a critical

issue and you have a service contract, always consider opening a TAC case.

Where do you see the issue, does it also show up on the selfview or only within a call (and there on the local or remote site?)

If you hook up a hdmi monitor directly to the hdmi output of the camera is it still blurry?

Could you take a picture of the blurry picture and describe how the scenario is (selfview, picture by remote site, ...)

Does the menu and the remote picture show up properly on your system?

[islam.kamal]

Thank you for your help , the problem is locally .The remote sites are working so well.Can you help me please.The problem is selfview.

[mubakhta · Accepted solution]

Hi Islam,

Assalamu Alaikum. As per your description, the problem seems to be on the local site where even your self view is not working well. Here are the possible reasons for this behavior:

-Camera faulty

-Configuration on Codec faulty

-Camera cables faulty

-Room Environment

In order to isolate, please connect the camera directly to a display using HDMI cable. You can still power the camera through codec using the Visca cable which is used for control and power.

If you're still seeing a blurry image on the display, it means that the camera is faulty or the issue is related to room lighting. In order to get a clear image, you need to have ample lighting conditions in the room in order to use the camera for a HD quality video.

Please investigate and let us know.

Thanks

Mubashshir Akhtar
TelePresence Solution Group

[islam.kamal]

Dear

Thank you so much . I will check and i will tell you the feedback. The last question if there is a problem of codec , can you tell me what will be the problem?.

Many thanks , i apperciate your help and kindly support

[mubakhta · Accepted solution]

There could be a number of problems. Some related to the camera settings or some related to settings on the video input source. Not any other settings that I can think of for now.

Thanks

Mubashshir Akhtar

TelePresence Solution Group

[islam.kamal]

Dear

Thank you for your support . Can you tell me the best links to get configuration of the teleprescense ?.

Thank you

[mubakhta · Accepted solution]

Hi Islam,

For command line references, you can refer to the following link where you will find the guides for all the Telepresence endpoints:

http://www.cisco.com/en/US/products/ps11422/prod_command_reference_list.html

Hope this answers your question.

Thanks

Mubashshir Akhtar
TelePresence Solution Group

[islam.kamal]

Thank you very much , i apperciate that . If you tell me if there is any links for gui  i will be so pleased for you.

Thanks for you and for your fast support

[mubakhta · Accepted solution]

Hi Islam,

You can refer to the following link for the administrative guides which should give you a good idea to manage and operate the Telepresence endpoints:

http://www.cisco.com/en/US/products/ps11422/prod_maintenance_guides_list.html

Thanks

Mubashshir Akhtar
TelePresence Solution Group