VideoConference C40 without web access

psoler · ‎05-13-2015

Hello,

we have a videoconference C40 which have no access to the web UI. The software it has installed is: TANDBERG Codec Release TC7.1.4.908e4a9 SW Release Date: 2014-06-12.

We have check that http and https is enabled, but we have no access. However we have telnet and ssh access without problems.

Thank you.

Paco Soler.

thobonho2 · ‎05-13-2015

Hi Paco,

If the C40 is registered in CUCM, you have to enable the web interface from there.

psoler · ‎05-14-2015

Hello,

Is that necessary to enable web interface? On C20 model it's not needed.

In that case, what version we have to install?

Thank you very much.

thobonho2 · ‎05-14-2015

Yes, you must allow the web interface access in CUCM

Mark Phillips · ‎07-29-2015

I have this problem also and I'm not registering it with CUCM. Straight out of the box, TC7.1.4 installed. IP is assigned via DHCP but I can not web browse into the codec. I can SSH and the on screen commands work, web browser access doesn't. Third C40 (out of 25) I've had this issue with and haven't been able to find a fix.

Patrick Sparkman · ‎07-29-2015

Mark -

Is HTTP enabled?

xConfiguraiton NetworkServices HTTP Mode: On

If it is enabled and you're still not able to access the codec's web interface, you could try to do a factory reset.

xCommand SystemUnit FactoryReset Confirm: Yes