We are going to implement, new softswitch- (true VoIP) solution will use the Cisco PGW2200 for the ACD..it will run on SUN NETRA using solaris 10. the solution has many components, the AS5400XM gateways, the Cisco software which will run across WINDOWS & UNIX, & the workstation coding.
Cisco stuff
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CUCM - Cisco Unified Communication Manager
IVR
ICM
CVP
PGW2200
any help to get some heads up and learn before the implementation will appreciated
Thanks