Webex Room Navigator

[VickyPanchal4332]

Hi,

One of our customer is using Cisco Room Kit and now the touch 10 is not working.

As I see in the CCW touch 10 CS-TOUCH10= is not order able.Can we give Webex Room navigator instead ?current firmware version is CE9.2

[Nithin Eluvathingal]

If you have a valid smartnet, replace it though RMA.

Webex Room Navigator Control Unit  will be the replacement for CS-TOUCH10=

[VickyPanchal4332]

Thanks for your prompt reply

No we do not have a valid smartnet.

Is there any minimum firmware version required to use Room navigator?

[Nithin Eluvathingal]

you need  CE9.14.3 or later, or Webex Clouds. You need to activate the  smartnet for your device to update to version 9.14.3. If you renew the smartnet you can replace the faulty hardware with a wait period of 30 days.

[tomas_vll]

Hello!

See:  https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/webex-room-series/datasheet-c78-744227.html

or https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce9/software-upgrade-room-navigator.pdf

CE 9.14.3 is the lowest supported f/w. The room kit is supported model, but the f/w is not. so a service contract and a f/w upgrade will be needed.

[VickyPanchal4332]

Hi Below is the firmware version

CE.9.2.1

Will this also require software update to connect room navigator?

[Nithin Eluvathingal]

You need to bring your CS kit to version CE9.14.3

[VickyPanchal4332]

Thanks this was useful