Why cisco c40 doesn't complete a call to a room from Polycom RMX system?

[ddmattiuzzo]

Dear All,

I am trying to complete a call to a virtual room at Polycom RMX system, but Cisco C40 cannot complete the call. The format required by Polycom is "<ip>##idroom##passroom" but it doesnt work.

I have tryed room@<ip> but it also doest work.

Does anybody know how to fix this problem?

[Jens Didriksen]

The format "required by Polycom" doesn't comply with any standard what-so-ever.

Their proprietary "URI dialling" format is IP##Alias, which is only supported by them and LifeSize, however, RMX does support Annex O, Alias@domain (alternatively Alias@IP), which happens to be the standard.

First things first; what software version is the C40 running? If it's an earlier version than TC4.2 then URI dialling won't work unless the C40 is registered with a GK and/or VCS etc.

If you are running TC4.2 and later, contact the other party and get them to confirm their RMX has been configured to support Annex O.

You should, alternatively, be able to dial the IP address and then enter the Alias and, if required, PIN using DTMF.

There is yet another option, but you'll need at least a VCS for that, and it is a bit messy; https://supportforums.cisco.com/discussion/11407121/vcs-search-rules-and-polycom

/jens

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[ddmattiuzzo]

i performed the upgrade, but now i am receiving a message like bellow:

missing release key

please make sure the system has a valid release key
corresponding to software version tcnc7.2.0.aea6651

Do i need to buy?

I did the process to get a license on cisco website, but it show me a license to 4.0.4 version.

Product Name                : LIC-TB-S52010
Product Qty                    : 1
Version                      :TC4.0.4

How can i solve this?
 

[Jens Didriksen]

To obtain a vallid release key, go to http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140605-openssl

Scroll down to "Software Versions and Fixes", expand this and go to "Obtaining Fixed Software" then see "Customers Without Service Contracts".

/jens

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[Wayne DeNardi]

What you have written above appears to say you have a "TC" release key, but have installed the "TCNC" software.  The release key needs to match the software installed, so, as you have a "TC" key, you'll need the "TC" software from Cisco, ie s52000tc7_2_0.pkg.

Wayne
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