Cisco Jabber CDR Analysis and reporting : Packets lost and other call info showing "Null"

[newbiegrizzly]

Hi,

I recently setup Cisco Jabber Setup and doing video call between Mac and Windows Laptop. When I go to CDR reporting, I can find my call details when I search it after the call ends. However, I am seeing Packet Lost, Jitter, Latency as Null.

I looked up in support forums and did all the required configuration like going to service parameters and enabling Call diagnostic. I also uncheck Load CDR only box but not seeing any information other than the ip address and VideoCAP bandwith details.

Am I missing something?

[Jaime Valencia · Accepted solution]

No, CMR is not implemented in any current Jabber release, the next Jabber release will be the first one to have *some* CMR capabilities.

What you're seeing right now, is the expected behavior.

[newbiegrizzly]

I see, so is there any way to see call quality records such as Packet Lost, Latency and other info?

[Jaime Valencia]

No, because you need CMR records for that, and Jabber doesn't provide any right now.

[newbiegrizzly]

That means I am out of luck with Jabber 11.5

Does Jabber 9.6 supports CMR records?

[Jaime Valencia]

No, as I already mentioned, only the next release of Jabber will have CMRs.

[newbiegrizzly]

I found an alternate way but not really scalable is going to call statistic on Jabber client. Thanks for your help

[rwalker0111]

Jaime,

Do you know which version of Jabber will support Jabber with CMR and Qos reporting in CDR/CMR?

Thanks