03-14-2013 09:08 AM - edited 03-18-2019 12:46 AM
We see the below logs in the AUdit log of the Jabber client.
What does this mean..?
Provisioned Successfully by VCS-1 at 111.111.111.222 - The Provisioning configuration wants the Jabber to register at 222.222.222.111, this is the setting at TMS.
Now Jabber sends Registration messages to this server and fails
2013-03-01 22:14:42,911 Signaling
Sending REGISTER for 103379@vc.vtc.com to 222.222.222.111 using transport auto
2013-03-01 22:14:44,215 WARNING PID 1636 TID 8364 SIP
Transport failed to send registration (sipexcept: 1) to 222.222.222.111:5061
2013-03-01 22:14:46,568 WARNING PID 1636 TID 8364 SIP
Transport failed to send registration (sipexcept: 1) to 222.222.222.111:5060
2013-03-01 22:14:46,581 Signaling
User notification: Failed to register - If the problem persists, contact IT support.
(Unable to connect to 222.222.222.111:5060)
Check your provisioning configuration, make sure the SIP domain on the VCS and in Movi is configured correctly and that the VCS is accessible over TLS and/or TCP.
Would this be because of the Network reachability issue to 222.222.222.111 or something else
03-14-2013 09:59 AM
In short, yes, this can be due to network reachability issues or something else :-)
And the answer is in general also given:
"Check your provisioning configuration, make sure the SIP domain on the VCS and in Movi is configured correctly and that the VCS is accessible over TLS and/or TCP."
JabberVideo provisioning/registration is in general done in two steps,
* getting the provisioning information - which seems to work in your case and then
* registering at the given VCS - which fails here
So the JabberVideo client needs to be able to reach this configured VCS and it must also needs
to be able to handle and accept this registration.
Please check the Admin and Deployment guides, they can show you how the setup should look like.
The best practice is also to use DNS records and not a direct ip address to register to.
Please remember to rate helpful responses and identify
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