We got a question from customer who experience a problem with their Jabber clients.
So I now wonder if this is a known bug and if so if there exists any solution to the problem?
The problem is that when they use Jabber 4.4.3 and 4.5.7 on computers running Windows 8 with Office 2013 and they try to show a presentation the pictrue shown to the far end is white, on the computer the word window for example starts to blink in white.
Thanks in advance.
Thanks for the test. Could you describe the scenario in more details? Does it immediately start to blink white? Or after a while? Does e.g. Full screen work? Problems with any other apps/MS Office 2013 apps?
Workaround (if a bug) would be to share "Entire screen". Does this work?
If you still have problems, please open a ticket with Cisco TAC so that we can create a bug on this and track it.
And is it a local installed 2013 or some citrix, remote desktop, ... session?
If you open a case (which you can do from here as well be escalating this thread as a service request),
please let us know at the end what the exact cause was and if/how you solved it.
I've just recieved an answer from Cisco TAC.
It is a problem with Office2013. The development team is looking for a solution.
The details are listed in Bug number CSCue70256.
So for the time being, if anyone encounters this they need to install an older version of Office, or wait for the next upgrade of Jabber Video.
In 4.7 we will try to fix the CSCtu71670 bug instead, which will change the presentation sharing API in Jabber for TP (Movi), so that other programs than Office 2013 would also will be fixed, hopefully.
We can assume the 4.7 version will be released late autumn 2013.
btw, do you know if there is a bug with cameras and specific resolutions and bandwidth settings?
got two cases during one week from different customers using different devices which had issues
with 768 kbit, Symptom: without a call, selfview shows nice, call gets connected, no selfview and
remote site sees black. If setting 512 or 1500 the call (and selfview in the call) work fine.
A system I remember was a macbook with windows under bootcamp, but also some generic windows
+ integrated webcam system was affected. JV4.6 and tested to downgrade to 4.4 but same symptoms.