TMSXE OBTP S4B > Externally hosted not filled

[Chase Stevensen]

Hi,

I am trying to get the OBTP feature to work in a lab environment with S4B/TMSXE/CMS. So far conferences are well created in TMS thanks to the TMSXE module but the externally hosted option remains unticked and the video address link is empty. I have added the domain into the TMSXE configuration, the TMS is set with External MCU: Always, Prefered MCU: CMS. I have activated the debug in TMSXE and see:

2018-06-17 22:07:11,729 [23] DEBUG SubscriptionWorkerBase6 - ############ Processing event with appointment: Updated
2018-06-17 22:07:11,729 [15] DEBUG ConferenceNursery - Processing event for meeting: -785630322
2018-06-17 22:07:11,729 [23] DEBUG SubscriptionWorkerBase6 - ############ App type: Single, Start: 6/17/2018 8:30:00 PM, End: 6/17/2018 9:00:00 PM, Subject: Test
2018-06-17 22:07:11,729 [23] DEBUG AppointmentTelePresenceProperties - uccapabilities present : False
2018-06-17 22:07:11,729 [23] DEBUG AppointmentTelePresenceProperties - ucMeetingsetting Present: False
2018-06-17 22:07:11,729 [23] DEBUG AppointmentTelePresenceProperties - OnlineMeetingExternalLink present: False
2018-06-17 22:07:11,729 [23] DEBUG MasterParticipantList - Location field:VC2
2018-06-17 22:07:11,729 [15] DEBUG ConferenceNursery - ConferenceFsm for conference -785630322 does not exist. Creates a new...
2018-06-17 22:07:11,729 [23] DEBUG Cisco.TMSXE.EWS.Adapters.CalendarItemAdapter - Using pidLidAppointmentTimeZoneDefinitionStartDisplay W. Europe Standard Time
2018-06-17 22:07:11,729 [23] INFO SubscriptionWorkerBase6 - PullSubscription event with item PullSubscriptionUpdated Saved/busy
2018-06-17 22:07:11,729 [23] DEBUG EWSItemStorage - Storage: adding item:I218703821 AAMkADBjNTcyYjU2LTZmZjAtNDdjYi05NTQ1LTU0OTRmZTU5YmE2NQBGAAAAAAAWGi/1wEIHQrHi1lWY97fWBwDhfAC0qgeSTIYXVdskGoHnAAAAAAENAADhfAC0qgeSTIYXVdskGoHnAAAJCeGrAAA=
2018-06-17 22:07:11,729 [23] DEBUG SubscriptionWorkerBase6 - Added to storage.
2018-06-17 22:07:11,729 [23] DEBUG ExternalSubscriptionEventDispatcher - NotifyEvent:Notify PullSubscriptionUpdated Saved/busy

Using OutlookSpy, I see that the uccapabilities attribut is present. Any clue?

Maybe @Patrick Sparkman?

BTW: I also try using the WebEx Outlook Add-In with the corresponding Webex configuration in TMS but same result: 

2018-06-17 22:07:11,729 [23] DEBUG AppointmentTelePresenceProperties - uccapabilities present : False

[Nick Halbert-Lillyman]

Does it work if you book directly from TMS rather than via Outlook?

[Chase Stevensen]

Hi @Nick Halbert-Lillyman,

If I book directly from TMS and tick "Externally Hosted" and set the SIP address then everything works fine but the whole idea is to automate this part using the Outlook module.

[Nick Halbert-Lillyman]

What if you don't tick externally hosted? Does it book it to the CMS? Does the CMS have it's booking configuration complete in TMS?

[Chase Stevensen]

Hi @Nick Halbert-Lillyman,

Sorry I shouldn't have mentioned the CMS as I can bring confusion (I tested this option before). The meeting is hosted in the S4B infrastructure and I am just expecting TMSXE to set the externally hosted field with the SIP address in the TMS conference. When I do that action manually after the creation from TMSXE, everything (e.g. OBTP) works like a charm.

[Nick Halbert-Lillyman]

I think you need CMS with the dual-home feature in order to have TMSXE book meetings on SFB infrastructure. Your TP endpoints would be dialling into CMS which in turn would link with the AVMCU.

[Zac Colton]

Are you booking a Skype meeting with Outlook? As that would be required for XE to pick up the Skype meeting details to have it as the externally hosted address.

[Chase Stevensen]

Yes booking from Outlook but it seems that none of the attributs from the meeting is picked up by the TMS XE. I tried also using the WebEx PUT from Outlook, verified the presence of the UCCapabilities using Outlook Spy but the TMSXE still report:

2018-10-07 08:06:48,064 [20] DEBUG AppointmentTelePresenceProperties - uccapabilities present : False
2018-10-07 08:06:48,064 [20] DEBUG AppointmentTelePresenceProperties - ucMeetingsetting Present: False
2018-10-07 08:06:48,064 [20] DEBUG AppointmentTelePresenceProperties - OnlineMeetingExternalLink present: False

Any clue in term of how to troubleshoot?