cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
569
Views
0
Helpful
4
Replies

Video telepresence touch pad 10

Thirumagal
Level 1
Level 1

After upgradation of VC to Ce version, touch pad 10 getting error Upgrade failed and unable to connect to VC?

4 Replies 4

PJMack
Level 7
Level 7

A factory reset of the Touch 10 should work for you - here is a post with the procedure:

 

https://community.cisco.com/t5/collaboration-voice-and-video/factory-reset-touch-10/ba-p/3106142

 

Wayne DeNardi
VIP Alumni
VIP Alumni

You didn't mention which model of endpoint you are using.

If it's one of the older SX20s, you may in fact have Touch 8s, not Touch 10s.   The Touch 8s are not supported under CE, and will only work with the TC software.

Wayne
--
Please remember to mark helpful responses and to set your question as answered if appropriate.

if it is black with a proprietary power supply then it is a touch 8 and you now need a TC4/5 ect remote.  If the the touch panel is white and you have a SX80/SX60 connect the touch panel directly.  if not get a small hub and factory reset the touch panel and set up the two to pair.  No network/ subnet interference.  Put both the touch panel and VTC to a static IP addresss with the same subnet and gateway.  If it works like that ( note sip/gatekeeper registeration will fail, after several attempts you will be able to continue with my suggestion). put it back on the network and confirm the two units are on the same subnet.

Anurag Srivastava1
Spotlight
Spotlight

Hello,

 

Which TP unit and which CE version you are using?

also please see the hardware version of touch 10.

please see the below release notes-

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce9/release-notes/ce-software-release-notes-ce9.pdf

under ""Peripherals hardware dependencies""

image.png

Please rate if it is helpful...

Thanks

Thanks
Please rate if it is helpful and mark as accepted solution if applicable....
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: