TelePresence and Video Infrastructure

Hi Cisco TAC Team,I have a client with 2 SX80's in different rooms that are displaying an Audio Delay error in the WebEx hub. The display is made by Samsung and the client shows the displays as having gaming mode On and no other video processing type...

What is the maximum acceptable cable distance for the HDMI and RJ45 cables connecting a quad-cam to a Room Kit Pro?

cms>cms> xmpp enableFAILURE: Callbridge not activatedSUCCESS: Domain configuredSUCCESS: Key and certificate pair matchFAILURE: XMPP server configuraton not completecms>cms>cms> xmpp callbridge add cmsXMPP must be enabled before configuration

Hi , I have an issue connecting polycom endpoints though cisco infrastructure. I have a cisco endpoints, vcs ,conductor and mcu s provided by cisco which are integrated to each other. When we are connecting cisco endpoints to the alias created in con...

After upgradation of VC to Ce version, touch pad 10 getting error Upgrade failed and unable to connect to VC?

Hi there, we have created a nice 'external services' macro that dials into Webex, bluejeans or Zoom depending on the users selection. One of the entries is for the user to select 'other' where they can enter and IP or URI... What we'd like, is that w...

Hallo all,I have issue, suddenly SX20 device only responding to remote control (TRC V) from specific angle to the device (around 30-45 degree) and limited range (less than 1 meter) when it connected to LAN, but if the codec didn’t connect to LAN, rem...

I refreshed a video endpoint this morning.  When the new codec was installed, I removed the C40 from TMS and added the new RK Pro.  When I removed, I chose 'delete' due to the number of meetings that were scheduled, and it seemed to have purged the c...

Dears,We will be upgrading our Telepresence Conductor from version 4.2 to version 4.3.6 and our Telepresence Server from 4.3 to 4.4.Could you please advise which server needs to be upgraded first and how to get a new Release Key for the Telepresence ...

TMS is not importing users' SIP Addresses from Active Directory. As a result, the call directory on our VC units cannot pull up any names, even though the users are visible in TMS. The only exception is one person who, for separate reasons, had the a...

Hi since yesterday I have faced error in the MCU and I cannot make external video calls and I cannot make a internal video call by MCU ( 10.51.1.253 ) and appears the below error in the MCU the VCS-C IP Address is : 10.51.1.250 MCU Version is ModelCi...

In the release notes it mentions certificate based LDAP authentication for CE9. Has anybody configured this? I can't find any other documentation on how to configure/make it happen. thanks