VCS model

[Louis-Alex]

If I have a serial number, can I get the model # of my device, and thus get a physical description of it....

and, if i have to unplug and replug my devices (2 VCS-Control and 1 ExpresseWay) is there a procedure to follow ?....

[Joe Vallender]

If you provide the serial number someone may be able to help.

[Louis-Alex]

allright :-)

SerialNumber: "52A23314" (VCS-Control-One)

SerialNumber: "52A28113" (VCS-Control-Two)

SerialNumber: "52A27961" (VCS-ExpressWay)

[Patrick Sparkman · Accepted solution]

All 3 are old 1st generation TANDBERG hardware appliances, sometimes refereed to as the black pizza box.  The part numbers for them were CTI-VCS-CONTRL-K9 and CTI-VCS-EXPRESS-K9, while the descriptions back then were simply VCS Control and VCS Expressway.  I should also point out that no more software will be released for that particular VCS platform (latest supported release being X8.7.x), and they're coming up on end-of-life in 2019, see eos-eol-notice-c51-731300.

[Aman Soi]

Hi,

you can visit the site and enter serial number using your CCOID

https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusDispatch.do?methodName=onDashboardAction&tabClick=1

regds,

aman

[Joe Vallender · Accepted solution]

I don't recall there being any specific order. I would power them down cleanly and they should talk to each other properly when powered back up, assuming network connectivity.

[Louis-Alex]

cool :-)

[Louis-Alex]

and, for the reboot ?... :-S

[Louis-Alex]

I got it !

cti-vcs-contrl-k9
cti-vcs-express-k9