I have 8XXX for a users main VM extension. 1XXX is used for an alternate extension for ACD agents and their MWI light. In CallManger their line 1 is their 1XXX extension and line 2 8XXX.
when we are terminating an employee but not yet deleting their account in Unity,i go to the alternate extension page...place a check mark next to the alternate extension ..click delete...and save.
I then go to the messages page...back space the alternate extension in MWI and place an X in that field. I then save. when i later look at that user i get an n/a in their regular extension field, when it should say 8XXX.
Please advise
Thanks