02-06-2015 08:48 AM - edited 03-19-2019 09:09 AM
Good Morning All,
I am getting these two errors and I am trying to figure what is the issue. Seeing if someone has ran into this issue.
02-07-2015 10:36 PM
You need to provide details of which application your are using ( cucm / cme? ) , where is this error being seen , what is the impact? Based on that you can do a basic search on supportforums or google as well.
HTH
Manish
02-07-2015 11:03 PM
We are running CUCM 8.6.2.
Call flow is 7962G IP Phone --> sip --> CUCM --> sip --> 2921 VG router --> sip --> SP Cube --> sip --> ITSP.
I make a call and the phone rings, they answer then I get a fast busy signal. It goes in both direction.
I corrected a diversion header issue earlier with the help of the forum.
Now I am getting this two errors.
Thanks,
Tony
02-08-2015 02:19 PM
Hi tony000031,
please, provide the following debug:
1) In CUCM Serviceability > Trace > Configuration:
Server: <select the CUCM server that the 7962G is subscribed>
Service Group: CM Services
Service: Cisco CallManager
Apply to All Nodes: <uncheck>
Trace On: <check>
Debug Trace Level: detailed
Enable SIP Stack Trace: <check>
Enable SIP Call Processing Trace: <check>
Enable SIP Keep Alive (REGISTER Refresh) Trace: <check>
2) In RTMT > System > Tools > Trace > Trace & Log Central > Collect Files:
In Select UCM Services/Applications choose:
Name: Cisco CallManager
CallManager: <select the CUCM server>
3) Make the Call ... and execute the 'Collect File'
4) Upload the file.
Regards.
02-08-2015 03:15 PM
02-08-2015 05:23 PM
Hi,
to double check my understanding:
1) The IP Phone's IP Addr is 172.16.0.106, am I correct?
2) The CUCM's IP Addr is 172.16.0.5, am I correct?
3) Who is the IP Addr 69.178.169.18?
In the 'Device > Phone' or 'User Management > End User > <Username of the IP Phone owner>' check the info that you insert in the 'SUBSCRIBE CSS'. If you insert anything, try to remove it, as a test and try again.
Hope this helps.
02-08-2015 05:35 PM
CM Pub – 172.16.0.4
CM Sub1 – 172.16.0.5
CM Sub2 – 172.16.0.20
VNA VG- 172.16.0.105
SP MPLS/CUBE – G0/0 69.178.169.18 G0/1 (LAN) – 172.16.0.106
02-08-2015 05:41 PM
Also check the 'SUBSCRIBE CSS' in the 'SIP Trunk'.
Did you check the info bellow?
In the 'Device > Phone' or 'User Management > End User > <Username of the IP Phone owner>' check the info that you insert in the 'SUBSCRIBE CSS'. If you insert anything, try to remove it, as a test and try again.
Regards
02-08-2015 07:01 PM
I notice that under Device ---> Phone ---> Phone Owner.
The Device Information CSS and Protocol Specific Subscriber CSS are the same.
02-08-2015 07:07 PM
Please, remove the 'SUBSCRIBER CSS' info in the 'Device Phone', 'End User', and 'SIP Trunk', and try again.
Note: I recommend to have a specific 'SUBSCRIBER CSS'.
Regards.
02-08-2015 07:37 PM
I left some info off earlier:
I notice that under Device ---> Phone ---> Phone Owner.
The Device Information CSS and Protocol Specific Subscriber CSS are the same.
Device --> Phone --> Subscriber CSS : CM_SS
Device --> TRUNK --> Subscriber CSS: None
User Management --> End User CSS : None
I will test tomorrow..
I will have to test tomorrow. I will get back to you. Thanks..
02-08-2015 07:51 PM
Excellent, just need to change the Phone's SUBSCRIBER CSS.
Take your time.
I hope I have been of some help.
02-09-2015 07:44 PM
02-09-2015 10:31 PM
02-09-2015 10:33 PM
Our Region setting were set to default. We need to assign a Region Relationship.
I really appreciate your help
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