6921 can't have more than one speed dial number

[Weihong Liu]

I am working on a project to set up a site with 2911 router using CME and several 6921 phones.

I am using phone-template with speed dial and only the 1st speed dial has been assigned to 6921 phones. Do you know is that a limitation of 6921 that you can't assgin speed dial to 6921 if the 6921 doesn't have vacant line?

Here is the config:

ephone-template  1

softkeys idle  Cfwdall ConfList Gpickup HLog Join Login Newcall Pickup Redial RmLstC

softkeys ringing  Answer

speed-dial 1 00355316100 label "UC Card"

speed-dial 2 00455231300 label "Diners"

speed-dial 3 00120850230 label "JCB"

speed-dial 4 000531160884 label "SVS IVR System"

!

ephone  2
device-security-mode none
mac-address 2401.C73C.E536
ephone-template 1
max-calls-per-button 2
type 6921
missed-calls all
button  1o2,52

#sh ephone 2401.C73C.E536

ephone-2[1] Mac:2401.C73C.E536 TCP socket:[7] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 22/17 max_streams=1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8
IP:10.139.52.69 * 35414 6921  keepalive 14339 max_line 2 available_line 1
button 1: cw:1 ccw:(0 0)
  dn 2  number 80810327210 CH1   IDLE         CH2   IDLE         overlay
overlay 1: 2(80810327210) 52(556)
speed dial 1:00355316100 UC Card
Preferred Codec: g711ulaw
Lpcor Type: none

[paolo bevilacqua]

On a 6921 you only have one free button, so only one speed dial button.

You can use things like personal or global fast-dial codes, directory entry, etc.

Refer to documentation for more info.

[Weihong Liu]

Thanks Paolo. I think I didn't make the question clear.

I can assign more than one speed dial to one phone (For this instance, it is 4) but I can only use the first one (

speed-dial 1 00355316100 label "UC Card") even with navigator bar.

Here is the function described of the navigator bar in Cisco Unified IP Phones 6921 and 6941 for Cisco Unified Communications Manager Express Version 8.0 (SCCP) End User Guide

"The navigation bar allows you to scroll up and down on LCD screen. Allows you to scroll through menus, highlight items, and display speed dials list if you press down when the phone is on-hook. Display phone numbers from your Placed Calls if you press up when the phone is on-hook. "

I pressed the down arrow and it only shows one speed dial number -- 00355316100 UC Card.

Thanks a lot.

[ronpatel]

Hi

User can config speed-dial via MyPhoneApp from the 6921/6941/6961 phone
directly. There are UE changes from 8.5.3 to 9.0.x phoneload. If you are
using phoneload 8.5.3 or earlier, press ³Setting² button, then
³Services² option, you can get to myPhoneApp option. If you are using 9.0.x,
press ³Setting² button, myPhoneApp option is available.

Regards
Ronak Patel

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[paolo bevilacqua]

Please read answer above. It is really simple:

1 free button == 1 speed-dial button.