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7937 Cannot register

cthiam001
Level 1
Level 1

‎07-26-2017 03:41 AM - edited ‎03-19-2019 12:39 PM

Hi, i have problems adding a 7937G phone to CUCM 8.6.2. The phone displays only  the message "Configuration List UCM".

I installed this file on cucm : cmterm-7937-1-4-5-7-SCCP.cop.sgn

and i put on "device defaults" page, this information on cisco 7937 : apps37sccp.1-4-5-7  and i restarted tftp service

When i reset the ip phone by pressing **1 at starting point, the phone still disapy  "Configuration List UCM" and does not register correctly

Th ip address , the ip address of tftp server are correct. and from the cucm i can ping the phone


need help

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Manish Gogna
Cisco Employee
Cisco Employee

‎07-27-2017 03:08 AM

Hi,

You can reference the following posts with similar issue and try the suggestions mentioned :

https://supportforums.cisco.com/discussion/12924276/7937-stuck-configuring-cm-list

https://supportforums.cisco.com/discussion/11536186/7937g-stuck-configuring-cm-list

https://supportforums.cisco.com/discussion/10460011/7937-stuck-configuring-cm-list

HTH

Manish

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