10-21-2011 03:27 PM - last edited on 03-25-2019 09:43 PM by ciscomoderator
Hello guys,
I have a Cisco 7962 IP Phone to register with Cisco CME 8.6, i have uploaded the IP Phone files required as per the compatibility matrix of Cisco cme 8.6, i have added the load command inder telephony-service as it is an SCCP IP Phone.
The IP Phone was registered before with a Cisco CUCM 8.1 and working fine.
After issuing the debug tftp events, debug tftp packets, debug ephone detail, i have recieved the below debug:
Oct 21 22:01:05.296: TFTP: Server request for port 51046, socket_id 0x3029DFD8 for process 249
Oct 21 22:01:05.296: TFTP: read request from host 10.200.102.36(51046) via GigabitEthernet0/1.3
Oct 21 22:01:05.296: TFTP: Looking for CTLSEP203706170DF8.tlv
Oct 21 22:01:05.296: TFTP: Sending error 1 No such file
Oct 21 22:01:05.340: TFTP: Server request for port 51081, socket_id 0x3029DFD8 for process 249
Oct 21 22:01:05.340: TFTP: read request from host 10.200.102.36(51081) via GigabitEthernet0/1.3
Oct 21 22:01:05.340: TFTP: Looking for ITLSEP203706170DF8.tlv
Oct 21 22:01:05.340: TFTP: Sending error 1 No such file
Oct 21 22:01:05.396: TFTP: Server request for port 50730, socket_id 0x3029DFD8 for process 249
Oct 21 22:01:05.396: TFTP: read request from host 10.200.102.36(50730) via GigabitEthernet0/1.3
Oct 21 22:01:05.396: TFTP: Looking for ITLFile.tlv
Oct 21 22:01:05.396: TFTP: Sending error 1 No such file
Oct 21 22:01:05.564: TFTP: Server request for port 49962, socket_id 0x3029DFD8 for process 249
Oct 21 22:01:05.564: TFTP: read request from host 10.200.102.36(49962) via GigabitEthernet0/1.3
Oct 21 22:01:05.564: TFTP: Looking for SEP203706170DF8.cnf.xml.sgn
Oct 21 22:01:05.564: TFTP: Sending error 1 No such file
Oct 21 22:01:05.668: TFTP: Server request for port 52779, socket_id 0x3029DFD8 for process 249
Oct 21 22:01:05.668: TFTP: read request from host 10.200.102.36(52779) via GigabitEthernet0/1.3
Oct 21 22:01:05.668: TFTP: Looking for XMLDefault.cnf.xml.sgn
Oct 21 22:01:05.668: TFTP: Sending error 1 No such file
No requests are being recieved for an unsigned file, only request for signed file are being recieved.
1- Can we creat a signed XMLDefault file or a signed config file and upload to the CME?
IP Phone Files loaded:
tftp-server flash:apps42.9-1-1TH1-16.sbn
tftp-server flash:cnu42.9-1-1TH1-16.sbn
tftp-server flash:cvm42sccp.9-1-1TH1-16.sbn
tftp-server flash:dsp42.9-1-1TH1-16.sbn
tftp-server flash:jar42sccp.9-1-1TH1-16.sbn
tftp-server flash:SCCP42.9-1-1SR1S.loads
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
Regards,
10-22-2011 06:45 AM
A Factory Default for the IP Phone got it working fine with the CME.
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:
•CTL file—Erased
•LSC—Erased
•User configuration settings—Reset to default values
•Network configuration settings—Reset to default values
•Call histories—Erased
•Locale information—Reset to default values
•Phone application—Erased (phone recovers by loading the term62.default.loads file or the term42.default.loads file, depending on the phone model)
Before you perform a factory reset, ensure that the following conditions are met:
•The phone must be on a DHCP-enabled network.
•A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server.
•The term62.default.loads file or the term42.default.loads and the files specified in that file should be available on the TFTP server that is specified by the DHCP packet.
To perform a factory reset of a phone, perform the following steps:
Procedure
Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2 While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in amber.
Step 3 Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.
After you press these keys, the line buttons on the phone flash red and the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process and the main screen appears.
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