The back story to this is that I recently took over network management for my church. I do not have experience with Cisco UC500 systems. I do have experience with Mitel and Hitachi PBXs, though. The previous network administrator had a personal friend set up the original settings on the UC500, and when I asked to get the username and password, they could not provide a good one. I tried all they gave me. Also, I cannot find a good backup for the configuration, so I am afraid I cannot restore to a previous point in time. After I reset the password using the procedures on the forums, I now cannot make changes to my AA, and cannot access the "voicemail' option under <telphony<users and extensions. I was wanting to know if when I reset the system after defaulting the username and password, if it could have corrupted the database, and now causing problems with the AA and voicemail? Please help.
