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AA not answering on main line

crfittech
Level 1
Level 1

The back story to this is that I recently took over network management for my church.  I do not have experience with Cisco UC500 systems.  I do have experience with Mitel and Hitachi PBXs, though.  The previous network administrator had a personal friend set up the original settings on the UC500, and when I asked to get the username and password, they could not provide a good one.  I tried all they gave me.  Also, I cannot find a good backup for the configuration, so I am afraid I cannot restore to a previous point in time.  After I reset the password using the procedures on the forums, I now cannot make changes to my AA, and cannot access the "voicemail' option under <telphony<users and extensions.  I was wanting to know if when I reset the system after defaulting the username and password, if it could have corrupted the database, and now causing problems with the AA and voicemail?  Please help.

2 Replies 2

Rob Huffman
Hall of Fame
Hall of Fame

Hi Travis,

You will get a ton more visability for this question over in the Small Business/

UC500 section of these forums

https://supportforums.cisco.com/community/netpro/small-business/voiceandconferencing/sbcs-uc500?view=discussions&start=0

Cheers!

Rob

Thanks, have posted there.

Travis