Alternate call redirection

[Ilia Alshaev]

Hey everybody!

Case: there is a phone named A, in the case of line business or no answering it redirects to another phone named B. But in the case of phone B is no answering or busy, phone A need to have another option to redirect call to phone C. In conclusion, first option is redirect call to B, if it's busy, re-redirect it to C.

Tried to play with call forwarding field in device settings (device->phone->line) with no success.

Question: is it possible to implement as 2 options for redirection on 1 line? If it is, please, help with solution.
Thanks everybody in advance.

[Jaime Valencia · Accepted solution]

No, that's not possible.

You only have one target to which to forward.

You could use a line group for that, but it would involve the admin to configure it, and it would be hard-coded and any changes would require the admin to do them.

Otherwise, B would need to be forwarded to C from the user side.