Annunciator in CUCM !

[Jonn cos]

Hi all.

As with MOH, can we define our own announcments ? like when the call is busy play this .wav file ?

Is it possible in cucm 7/8 ?

[Rob Huffman · Accepted solution]

Hi John,

Not even in the latest and greatest CUCM 8.6(1)

Cisco Unified Communications Manager automatically provides a set of recorded annunciator

announcements when you activate the Cisco IP Media Streaming Application service. No configuration

exists to customize these announcements or to add new announcements.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmsys/a05ann.pdf

Cheers!

Rob

[Jonn cos]

Rob,

Pls tell me how are you able to find so quickly in these docs ?

Can you share this secret with us pls ?

[Jaime Valencia · Accepted solution]

What you want as Rob mentioned is not possible but you can modify some announcements:

Announcement Configuration

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When you install Cisco Unified Communications Manager, Cisco-provided  announcements and tones install, and the Find and Lists Announcements  window in Cisco Unified Communications Manager Administration displays  these announcements and tones, which can be used for basic calls,  external call control, or MLPP, depending on the announcement. (Media Resources > Announcements) Cisco Unified  Communications Manager allows you to use the Cisco-provided  announcements as is, insert custom announcement .wav files, assign the  locale for the announcement, change the description for the  announcement, or change the message or tone that you want an  announcement to play.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/b04announce.html

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Rob Huffman]

Hi John,

It's luck not skill for these searches

I have done this search myself for our own environment as I had to provide a doc

for our Boss who wanted to customize the announcements.

In this case I used these search "keywords";

cisco annunciator 8 custom

And then found a .pdf that I could search

Cheers!

Rob