Apple push notification ERROR on 12.5

[PhanindraAtchi44052]

Hello All,

I could not enable APNS feature on Call Manager (12.5) .I tried to enable this all the ways but no luck. Please assist.

Push Notification/Activation Code Onboarding Settings cannot be configured as a valid certificate is not present in trust store. Either upload the certificates manually or check the check box to have Cisco manage the Cisco Cloud Service CA Certificates. For HTTPS proxy make sure the valid certificates are present for tomcat and tomcat trust store.

Cisco Cloud Onboarding Pending. If you enable or disable Push Notification, navigate to Control Center - Network Services page under Unified Serviceability and restart the XCP Config Manager and XCP Router service on all IM&P servers. Restarting the XCP Router service will disconnect all clients and should be performed during a maintenance window. Send Troubleshooting information to Cisco Cloud is enabled after Cloud Onboarding is successful.

[Roger Kallberg]

Do you have the referenced certificates in the trust store or have you selected the check box referenced in the message to let Cisco manage the certificates?

[Oleksandr Yurchenko]

Hello,

Please, show us screenshot for https://your-cucm-ip/ccmadmin/cloudOnBoarding.do

And should check FW rules which must approve your CUCM connection to Cisco Cloud.

Please read "Push Notifications Prerequisites" in next manual:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html

BR Oleksandr

[Roger Kallberg]

If the OP uses a proxy there would be no need for any rules in a firewall.