Attendant Console behaviour

[c.fotia]

Hello,

my AC applications show a strange behaviour. Our system is based on CCM 4.1 cluster. On AC "Directory" window we have the phone's list with state. The issue is on forwarded phones.

Some phones, actually forwarded, are not marked in the correct way (handset on side).

We have checked on this phones about server registration, configuration or user configuration but there are'nt difference with other phones.

Any hint?

claudio

[Jaime Valencia]

i would try restating the RIS service

HTH

java

if this helps, please rate

[c.fotia]

Thanks for your hint,

What's HTH? And Java Machine on CCM Server?

Claudio

[c.fotia]

of course...

HTH=Hope That Help and Java is your nick

:-)

[c.fotia]

I have restarted the Ris Service but the issue is not resoved.

I'm in despair...