With our attendant console accessing our Call Manager server some extensions are missing their handset status, ie on hook, on call etc.
These phones are registered with CM and otherwise working as expected.
Im unable to see anything different about these extensions that are missing a status.
Any ideas what to check?
The specific application user extension used in AC does not have any controlled devices listed for them(apart from their own phone), however the majority of extensions still show their status. I assume therefore that the handset status is public info
Should add also that the login to AC is via an extension number not a user id