Hello, I'm working with the Unity Connection CUPI API to manage Call Handler greetings. I've been using the documentation here and have tried both the new "one-step" and older "multi-step" process to upload a new greeting but I only get a response ...
Forum Posts
Hey, So I have two users that are active in AD and when I perform a LDAP sync they don't get added into call managers users. I created a test user in AD then did a sync and the user showed up so weird. I am guessing these two users might be corrupted...
Hello All, I'm going to take the 300-160 exam and I need to know if the "free" material available in this link is enough for self-study: https://learningnetwork.cisco.com/community/certifications/ccnp_data_center/dcid/study-material If no, I'll be v...
Resolved! Report for IVR usage
Is there a way to generate a report on IVR usage for a number? Historically our mainline went directly to an operator who routed calls manually. Recently we put a recording in with a few IVR options to better help callers self-serve to get to the r...
Resolved! Self Care Portal and certificate
I am running Callmanager 11.5. Some users are having issues that when they login to the Self Care Portal they get a artificer error "The server could not prove that it is X.X.X.X. Its security certificate is from Subscriber X.X.X.X. this may be cause...
Our client has a CCX with Finesse as desktop, they want that the agents can tag each call (during the call or during wrap-up time) including the following information: - Client Type - Reason of the call The values of each option must be selected fro...
Agent detail report shows multiple inbound calls from the same number at the same time. As the call comes in, the call is presented to the agent 25 - 40 times or more within a matter of a minute. The call cannot be answered but the agent also canno...
Hi Team, My existing CUCM version is 10.5.2 and I am planning to upgrade it to version 12.0.1 SU2. I understand its a standard upgrade and can be done from OS Admin. Can someone please confirm if my existing version of CUC and CER is compatible ...
Over the last week there have been a number of people reporting that they can no longer call to certain local and long-distance numbers. Some of the numbers affected by this issue can get through to some of the numbers they are trying to reach and...
Dear Team ,I tried to enable SAML SSO in CUCM 12.0.1 with active directory LDAPI can see everything is fine ,however I am receiving error as shown below"invalid status code in response. this may be caused by a configuration error in the idp" please a...
Hi Team, We have two UCS server ( UCS-C220-M3S ) and UCS-C240-M5 . Currently We have all the CUCM VMs on VMware ESXI 5.1 host on UCS-C220-M3S. We want to migrate all of them to new USC server (UCS-C240-M5) on host ESXi 6.5. How can this be a...
hi all, I have two queries. 1. is there a way to bulk upload speed dials on CUAC receptionist console? 2. This is new deployment, i have configured CUAC Advanced 12. i have to integrate CUAC with Cisco IM&Presence. i have configured following s...
With our attendant console accessing our Call Manager server some extensions are missing their handset status, ie on hook, on call etc. These phones are registered with CM and otherwise working as expected. Im unable to see anything different about t...
Hello Guys Please I need some help on Cisco Unity Express. My Ip phones are registered on the cme. I read a lot of documenttation on internet regarding Unity Express installation and configuration. Everything looks fine and well configured but I get ...
We are running 2 CME setup in India location both site are configured with CME router ...our other offices are in France & Germany where CUCM cluster running in each country. We are trying to configure a SIP trunk between India CME to CUCM in Fran...
