Attendant Console Ring No Answer

[iplatt]

Hello, We have just setup Attendant Console Enterprise v9.0.1.20

Configured is main reception with 2 agents. The issue we are seeing is an incoming call is presented to Agent 1 and then after 3 rings the system then presents the call to agent 2.

Is there anyway to increase the Ring No Answer time in either attendant console or Call Manager for this.

Regards

Iain                  

[Joshua Sandi]

Hello,

Actually Attendant Console will handle the amount of times that it rings ( if configured properly) based on the overflow configuration at User Config > Queue Mangmnt > Select the Queue and chack the overflow number, then check the recall timers.

Note that Attendant Console as of now won't support CTI Ports forwarding calls.

** Please remember to rate helpful responses.