Unified Communications Infrastructure

Has anyone ever had the needed to or to tried to install multiple CUPS clusters integrated with one CUCM Cluster?We have in production a cluster of CUPS servers dedicated as SIP proxies for our Contact center. These CUPS servers are in production and...

Good day!I´m working with our Office Communicator and Cisco Cucilync trying to get everything working. I´ve made some progress but one thing I can´t get a grip on is the contact information/telephone numbers.When I use a computer without Outlook (Exc...

Hello, We have just setup Attendant Console Enterprise v9.0.1.20Configured is main reception with 2 agents. The issue we are seeing is an incoming call is presented to Agent 1 and then after 3 rings the system then presents the call to agent 2.Is the...

Hello all,We have CUCM 8.5(1), CUCN 8.5(1) and CUP 8.5(1) that we are planning on upgrading to 9.1(1) within the next few weeks.The process for CUCM and CUCN I understand, however, with Presence being built into CUCM 9.x I am wondering how we migrate...

I have installed PI 1.3. All WLC controllers have been added, as well as switches. All AP's are also showing up, along with all the details. But if I go to "Device Work Center" - Device Details - Device Types - Unified AP - Current Associated Clients...

All,I have an 8.5 cluster (pub and sub). I'm trying to upgrade the phone firmware for one phone by uploading a file to tftp.I can upload the zip file successfully to the pub, but when I try the same thing on the sub in OS Administration, I get 'Waiti...

Hi All I am Riyaz new to the CUCM and i had a surprise that after changing the IP address of the Call manager Actually i am a field Engineer i was advised by the End user to change the IP address of the CUCM unfortunately i am unable to access i here...

Dear all,            CUCM7.1.5 migrate to CUCM9.1.1, PHONE and USER very easy to export and import, personalized set parameters how to do it, such as a user opens the recording, set up Fast Dials.What can not be migrated to the new system, there are ...

Hi,I am helping a customer with their CUC upgrade.  For some reason (either something happened during the upgrade, or some interns accidentally set some users incorrectly) to the wrong timezone.What I am looking for is a way to dump the subscriber da...

Hi,I am new to CMR/CDR reporting in CUCM. I went through many cisco docs and gained some knowledge and when I pulled CMR report I was able to view values in the fields(jitter,latency,packetloss etc...) but under the field "varVQMetrics" few calls mis...