Attendant Console Standard 10.5 Queuing

[gmartindell]

Hello,

I'm running Attendant Console Standard 10.5 in conjunction with hunt groups in CUCM 10.5 using native call queuing.   Queuing is working fine except that the customer wants to be able to see queued calls in real time.   I configured the queue stats button on each of the receptionist's phones but they don't like that since they have to continuously press the update button to refresh queue stats.

In a perfect world, I would like to be able to provide number of calls in queue in the AC client window but it does not look like that is a possibility with AC Standard.   Can anyone point me in the direction of any Cisco documentation that states if this can or cannot be done?

Are there any other workarounds that anyone has used to get around this?

Thanks,

Glenn

[Jaime Valencia]

There is no document that will tell you that, but you certainly cannot see that in AC, simply because AC only ties to the DN on which it receives calls, it doesn't monitor anything regarding line groups, HL or HPs.