Average Wait Time Query

[christina.singer1]

Can someone please direct me to the proper UCCX tables needed to answer the following question? I need to determine out how many callers had to wait longer than the average wait time for each queue.  Thanks!

[Dennis Fogler]

I would manually calculate the metric from the ContactQueueDetail table.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbschema.pdf

[christina.singer1]

Thank you!