10-13-2015 06:57 AM
How can I assign multiple service areas to service tempates when doing batch provisioning?
OrderType UserID ProductName TemplateName Processor Service Domain ServiceArea UserRole Softkey Template User Locale Softkey Template User Locale
addServiceTemplate ${USERID} Location A - EM Phone proc1 Extension Mobility Access Autoprovision Location A - INT Employee Standard User Customer German Germany Standard User Customer German Germany
addServiceTemplate ${USERID} Location A - EM Phone proc1 Extension Mobility Access Autoprovision Location A - EXT Employee Standard User Customer German Germany Standard User Customer German Germany
With this approach I got error:
[admin Tue Oct 13 15:56:25 CEST 2015]
Already the same Template name exists
Tried different combinations, also with one line, but can´t find proper syntax for that.
OrderType UserID ProductName TemplateName Processor Service Domain ServiceArea UserRole Softkey Template User Locale SURL
addServiceTemplate ${USERID} Location A - EM Phone proc1 Extension Mobility Access Autoprovision Location A - INT;Location A - INT Employee Standard User Customer German Germany 1:Extension-Mobility:Logout:Logout
Generates an error:
[admin Tue Oct 13 16:02:56 CEST 2015]
1
We are using:
Cisco Prime
Collaboration
Version 10.6.0
Can you please help me with that?
Cheers,
Dawid
10-13-2015 07:22 AM
Dawid,
Probably should get yourself to PCP 11.0 if you do a lot of batch provisioning. The Batch UI now contains a help system that makes it easy to search for objects and get settings and examples (see the attached screen capture).
The example shows the following:
10-13-2015 08:02 AM
Hello Anthony,
Thank you for swift reply.
Unfortunatelly for me the upgrade is not an option for now. This will be considred in future but for now I am trying to ease my job with batch provisioning for upcoming task.
The informations you have provided are useful, I have tried that before but I am not sure which column name to use i.e.
before:
ServiceArea UserRole ( separated with tab )
Location A - INT Employe
after ( not sure how it should look like ):
ServiceArea and UserRole ( as one ? )
Location A - INT:Employee:yes;Location A - EXT:Employee:yes
When I try this approach I am getting :
File Upload Error
An error occurred uploading file xxx on 10/13/2015 16:59:15 CEST. An error occurred loading the batch file (line 1). The following required data columns are missing: ServiceArea
If I keep Service Area and UserRole separate, then what do I put as UserRole when Service area is containg user role (Employee)
10-13-2015 08:27 AM
Dawid,
The column heading is:
ServiceArea and UserRole
See the Attribute name in the help text screen shot.
The error with the the ServiceArea column heading is that a column header for ServiceArea must be present even though it is blank. There are five mandatory column headers which must be in all batch tasks even if you don't use them:
OrderType, ProductName, Domain, ServiceArea and UserID
Hopefully this helps.
10-13-2015 08:56 AM
Anthony,
Thank you for your continous help. Got the point (I think) but it seems it is not working.
What am I missing?
OrderType UserID ProductName TemplateName Processor Service Domain ServiceArea ServiceArea and UserRole Softkey Template User Locale SURL
addServiceTemplate ${USERID} Location A - EM Phone proc1 Extension Mobility Access Autoprovision Location A - INT:Employee:yes;Location A - EXT:Employee:yes Standard User Customer German Germany 1:Extension-Mobility:Logout:Logout
( added in better format in attachement )
[admin Tue Oct 13 17:36:32 CEST 2015]
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid value provided for Service Area.
Cheers,
Dawid
10-13-2015 10:21 AM
The columns and settings below should be adjusted. I am assuming the Service Areas and User Roles already exist in the Domain proc1 already.
OrderType = addServiceTemplate
userID = icadmin (or the actual admins userID, this is used for order tracking)
ProductName = Extension Mobility Access
TemplateName = Location A - EM Phone
Processor = proc1
Service = Extension Mobility Access
Domain = Autoprovision
ServiceArea = leave blank
ServiceArea and UserRole = Location A - INT:Employee:yes;Location A - EXT:Employee:yes
assuming the rest of the fields are ok.
I will check with engineering for any other advice.
Regards
10-14-2015 01:50 AM
Thank you very much for the hint.
I have checked that :
OrderType UserID ProductName TemplateName Processor Service Domain ServiceArea ServiceArea and UserRole Softkey Template User Locale SURL
addServiceTemplate globaladmin Extension Mobility Access Location A - EM Phone proc1 Extension Mobility Access Autoprovision Location A - INT:Employee:yes;Location A - EXT:Employee:yes Standard User Customer German Germany 1:Extension-Mobility:Logout:Logout
Unfortunately, still no success.
[admin Wed Oct 14 10:47:28 CEST 2015]
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid Service Area and User Role
Error : Invalid value provided for Service Area.
I know the Service Areas and User Roles are existing, because batch with only one Service Area works fine ( copyed it, not to do any mistakes )
10-19-2015 04:17 PM
Dawid,
Looks like this was worked through TAC and engineering and the example below was tested with PCP. It appears you need a service area column with a valid entry and a user role with a valid entry preceding the ServiceArea and UserRole column as shown below and in the attachment.
Regards
11-06-2015 12:37 AM
Hi Anthony,
Thank you for your efforts on this. I have just tested with batches like in attachement.
Still I am getting following error :
On which version did DE test it?
On my Version 10.6.0 it is not working.
Also is there a logged bug for SURL ? It is not being updated through batch. I need to update it manually after using batch for each template.
I am using following:
SURL |
1:Extension-Mobility:Logout:Logout |
Any furhter hints appriciated.
Best Regards,
Dawid
12-08-2015 10:23 PM
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