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Best practice for using SLRGs, RGs, RLs, RPs, PTs, CSSs, etc.

hixie
Level 1
Level 1

Long time listener - first time caller.

 

Does anyone know of a Best Practice guide for implementing Call Routing in the CUCM 10.5? What I'm really looking for is a flowchart showing the relationship between all the elements of Call Routing (SLRGs, RGs, RLs, RPs, PTs, CSSs, etc.). I've inherited a system with a mishmash of inefficiencies and misdirections and I'm trying to make sense of it in order to clean it up. I come from the Nortel PBX side of things where Least Cost Routing ruled the day. It's been a few years since I've had to implement a Call Routing plan on the CUCM from scratch and I need a refresher. Any reference materials would be greatly appreciated. 

 

Thanks so much.

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Read the dial plan chapter from the SRND

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab10/collab10/dialplan.html

HTH

java

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