Unified Communications Infrastructure

Hello, I am wanting to implement a system where a caller calls in and requires that they enter a customer ID number in order to route their calls to the proper person. So for instance, Company A has code 12345 and when they call in they are asked for...

Hi, I am trying to find latest Unified Communications visio stencils. Could someone let me know where I could find? Thanks for your helpRaj

Team,  what is the best way to block spam incoming calls from a specific number?  I am looking for the easiest way but I am not sure if can be done from CUCM 9.2 or the directly at the voice gateway.

Dear Team,   I have a problem recently between Cisco Publisher and Subscriber when I try to reach the subscriber from the serviceability list  I got below message :   Connection to the Server cannot be established(Certificate Exception) When I try to...

Hi,I am planning a solution for the CallManager publisher resilience. Actually, I want to deploy two publishers: One is for the main site and second is for the backup site (Active/Standby). Is it the vMotion support that? Not support on CallManager u...

Hi,   Does anyone know if there is a reference guide explaining the meaning of certain strings/codes in a CUCM trace? for example i am trying to understand what the below means. Does anyone know the meaning of the below? cmDeviceType=[UserDevice] cmD...

Hi Guys,   Just have a small question regarding CUCM upgrade. We are planning to go from 9.1 to 11.5. One of the upgrade step is changing the Red hat version to 6 and the Network adapter to VMXNET. My question is can this be done after the upgrade is...

Hi   Is there a product in the market that can be used as proxy for AD integration   This is the scenario :   I need to import AD users into This third Party Application, add a tag to these users to differentiate between the business division and imp...

I have a licensed Call Manager 11.5 but the provisioning is locked due a license violation. Grace period of 60 day expired so, I cannot change anything. This license violation is caused by a configuration mistake (1 user configured on 2 devices). Wha...

Dear team,   we have one of the customer moved from unrestricted to restricted image due to security reasons  by fresh build ie fresh installation  of 11.X and exported the data from  the old system which is unrestricted.after migrating to  this plat...

Experiencing a delay of around 4 seconds for CUCM/JTAPI to activate the phones for InformaCast live audio paging.  We're configuring Resiliency on the InformaCast cluster and needed to enable JTAPI for it to function.  The CUCM, InformaCast server, a...