Bulk Update System Call Handlers

[Corey Thokle]

I just manually performed the following updates to one of my System Call Handlers in Unity Connection:

1) Added an extension to the 'Extension' field

2) Edit > Greetings > Alternate > Changed 'After Greeting' to a specific Call Handler

3) Edit > Call Handlers Owners > Added a new owner

I have 1000+ System Call Handlers I'm looking to make the same change to.  Is there anyway to do this via the Bulk Admin Tool or perhaps another automated approach?

[Manish Gogna]

Hi Corey,

you may try the steps mentioned in the UNity Connection admin guide, however bulk edit may not provide you the option to edit all the settings

To Modify Call Handler Settings in Bulk Edit Mode

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Step 1 On the Search Call Handlers page, check the applicable call handler check boxes, and select Bulk Edit.

If the call handlers that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable call handlers. Then select Bulk Edit.

Step 2 To make a change to a setting, check the check box to the left of the field name to select it, and then set the field as usual. Select Help > This Page to see descriptions of each setting.

Note The Status message at the top of the Edit Call Handler Basics page tells you how many call handlers are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode.

Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.

Step 4 Select Submit.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag060.html#19107

Manish

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[Corey Thokle]

Hi Manish,

Thanks for the response but unfortunately the fields I'm looking to change (Extension, Call Handler Owners and Call Handler for the After Greeting) are not available to update via the Bulk Edit function.

Thanks for your help anyway.