09-01-2005 04:11 AM - edited 03-18-2019 05:00 PM
Help!!! Trying to get a Unity call handler to "call Transfer" to an extension number but unity cannot make the call and says "the extension you requested is not available right now" & then tries to leave a message but this also fails. This is all the call handler is setup to do. Before the original call accesses this call handler it is passed to it using a previous call handler where a call input key is pressed. We are not using unified messaging only Unity Voicemail. We are using Unity Version 4.0(2.0).
Any help will be well appreciated.
09-01-2005 08:12 AM
Some questions:
- Do you get anything in the application event viewer log when this happens?
- Is this integrated to Cisco CallManager, or what switch type(s) are you using? (if it's Cisco CallManager, have you checked the Calling search space of the voicemail ports to make sure it can actually reach the number you're trying to transfer to?)
- Is this a blind transfer or supervised?
09-02-2005 05:57 AM
1) Application log gives the following errors and warnings:
02/09/2005 11:18:09 AM AvCs_MC Warning
None 101 N/A
The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local
computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of the event:
(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage32) - sizeof(UINT64))) ||
(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage33) - sizeof(UINT64))),
e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 616.
02/09/2005 11:18:09 AM AvCs_MC Warning
None 101 N/A
The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local
computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of the event:
(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage30) - sizeof(UINT64))) ||
(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage32) - sizeof(UINT64))),
e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 781.
02/09/2005 11:18:05 AM AvCs_MC Warning None
101 N/A
The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local
computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of the event:
(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage32) - sizeof(UINT64))) ||
(dwPacketSizeAsMarked == (sizeof(StationSetRingerMessage33) - sizeof(UINT64))),
e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 616.
02/09/2005 11:18:05 AM AvCs_MC Warning None
101 N/A
The description for Event ID ( 101 ) in Source ( AvCs_MC ) cannot be found. The local
computer may not have the necessary registry information or message DLL files to display
messages from a remote computer. The following information is part of the event:
(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage30) - sizeof(UINT64))) ||
(dwPacketSizeAsMarked == (sizeof(StationCallStateMessage32) - sizeof(UINT64))),
e:\views\cs_skinny7.0.1.5\un_Applications\Skinny\AvSkinnyTsp\Skinny.cpp, 781.
02/09/2005 11:18:02 AM CiscoUnity_ConvMsg
Information (9) 10001 N/A
Running conversation PHGreeting on Port 10
For more information, click: http://www.CiscoUnitySupport.com/find.php
02/09/2005 11:18:02 AM CiscoUnity_PHGreeting
Error Error 107 N/A
RecordMessage returned [0x80004005] on line 3269 of file
e:\views\Unity4.0.1.55\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp
02/09/2005 11:18:02 AM CiscoUnity_ConvMsg
Information (9) 10001 N/A
Running conversation PHGreeting on Port 10
For more information, click: http://www.CiscoUnitySupport.com/find.php
02/09/2005 11:18:02 AM CiscoUnity_PHGreeting
Error Error 153 N/A
The Unity mailbox for the recipient with alias - Installer for outside caller messages is not
availble. Possible reasons could be that the mailbox was deleted, or is this is a Exchange 2K
implementation, the RUS service is not running late or is not scheduled right.Technical details - The smtpaddress field in the gloabal subscriber view for the subscriber is either blank or NULL. 0x80004005
2) Our Unity server is integrated with CAll Manager. I have checked the voiceports and they can search the partition that the extension are in.
3) Within the call handler i am using the setting "Release to Switch" in the call transfer
section. I have also tried using Supervies Transfer but this does not work either.
To add, the directory numbers i am trying to call transfer too dont all have voicemail accounts. According to the help guide for the setting "Yes, ring a subscriber at this extension" the number can be any extension number or any number.
12-27-2007 12:25 PM
We have a customer that is recieving the same error in the event viewer...were you ever able to resolve the error message?
Joe
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