We have made some changes to our scripts to allow for SME's to get the call directly via Finesse.  It is required that if no agent is available it should not queue the call but redirect to another group (redirect step to that groups CSQ).  Should I d...

We utilize ISE for authentication to our ACI environment and have enabled accounting as well for audit logging.  When I run the TACACS Command Accounting I see the changes but there is no command arguments as I see on other devices such as switches/r...

We have upgraded our APICs to 5.3(2f) and would like to start the switch upgrades.  We have 2 Spines and Several Leafs but not all of the Leafs are in a VPC.  I have a TAC case open but would like "real" world experience if possible as well.  I would...