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We have a application/script that if there are no agents available the call is put into the "queue" step but is never answered even if an agent becomes available. From the Finesse interface the call is never placed in the Waiting Calls column. If a...
Our company has restricted the installation of Oracle Java runtime. I am trying to get RTMT installed but not having any luck. I have installed Azul Zulu JDK as that has seemed to work for others. We are running 15.X and when I run the run.bat I ge...
We have an option in one of our scripts that simply plays a prompt for the caller then terminates the call. Under that option we do a Custom Call Variable to log that option was chosen and then we go to the terminate step in the script. I am trying...
This is a general question and not sure if anyone else has experience the issue we are facing. We have corp Windows PC's that are AD joined and get certificates deployed via GPO/AD without issue. This installs the Root and CA for for corp PKI infra...
We are in the process of upgrading our VOIP infrastructure from 12.5 to 15.X and have deployed new VM's for the CUCM's with the 15.X ova specs. Our goal is do a DRS restore of 12.5 of the PUB and then do a direct upgrade to 15.X on the new VMs. We ...
The AA doesn't allow for dialing the trigger due to "3" being used for another prompt but I expect it would work. After working with TAC it was discovered that the setup is not supported. "Use of "Consult Transfer", "Direct Transfer", or "Redirect"...
The AA is another application within the same UCCX. I collected trace logs for both good and bad calls for TAC. What I also tested successfully was calling into the AA dialing my EXT and after the call is connected doing a transfer to the Translati...
I found some new information: Internal call dial Trigger Directly (31011) ----Queuing works as expectedInternal call dial Translation Pattern (19412) that points to 31011 directly----Queuing works as expected.Call through AA dial 19412 call is routed...
UCCX Version 12.5.1.11003-511Finesse if EdgePhones are a mixture of physical/Jabber. To clarify this is the only script that we have this issue with others are working as expected. Attached is a copy of the script that we are using to troubleshoot....
