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We have a application/script that if there are no agents available the call is put into the "queue" step but is never answered even if an agent becomes available. From the Finesse interface the call is never placed in the Waiting Calls column. If a...
Our company has restricted the installation of Oracle Java runtime. I am trying to get RTMT installed but not having any luck. I have installed Azul Zulu JDK as that has seemed to work for others. We are running 15.X and when I run the run.bat I ge...
We have an option in one of our scripts that simply plays a prompt for the caller then terminates the call. Under that option we do a Custom Call Variable to log that option was chosen and then we go to the terminate step in the script. I am trying...
This is a general question and not sure if anyone else has experience the issue we are facing. We have corp Windows PC's that are AD joined and get certificates deployed via GPO/AD without issue. This installs the Root and CA for for corp PKI infra...
We are in the process of upgrading our VOIP infrastructure from 12.5 to 15.X and have deployed new VM's for the CUCM's with the 15.X ova specs. Our goal is do a DRS restore of 12.5 of the PUB and then do a direct upgrade to 15.X on the new VMs. We ...
We do manage our Macs with Jamf, are you saying that within a profile setting in Jamf you can tell it to trust the root or changing the cert to be trusted "always"? I have installed the root and ca in the login key store. When I try to add the wifi...
Thanks so much for the link and posts it has been helpful. We upgraded over the weekend and I wanted to change the interfaces description and noticed this change. This may be a dumb question but is it possible to migrate one interface at a time? T...
