Call handler transfer to call to outside??

[jolo07310]

UM 4.21 CCM4.13

We have a vendor to take a call during business hr (9am-5pm), and it should go to voice mail directly after 5pm.

Basically, I setup a callhander to play a greeting, after greeting it should transfer to the vendor (for instance 212 234-5678).

After 5pm, it should go to voice mail directly.

My problem for me now, is there anyway to tranfer call to outside??

I dont have to transfer call after greeting, I can ask caller to press 1 (input) then transfer...

What I want to achieve is that Unity is able to transfer call to outside, and take a message after 5pm.

Thanks million.

Thanks

Ken

[Rob Huffman]

Hey Ginger,

If anyone ever goes the extra mile for people, it's you!! 5 points for your great work and very kind approach :)

Classic!

Take care,

Rob

[jolo07310]

Rob...

Dont worry man.. i always give 5 points as long as put an effort in.

Ginger, you got my 5 points too along with BJ also.

By the way... the tac seems no clue also... I will use BJ's methold, use 4 digits instead of 91212 234-5678. The unity doesnt seem recongize E.164 number even I active at Restriction tables".

So i use 4 digits(for instance 1234), and create translation pattern at CCM, under "Called Party Transform Mask" enter 912122345678

Thanks guys.

Ken

[Rob Huffman]

Hey Ken,

No worries at all, I know that you are always very fair, this was not a comment on that at all. I have noticed over the last couple of years that when someone needs things like Labs,testing, media cd's etc. etc. Ginger always comes through :)

This was just my way of thanking Ginger for her great work!

Take care my friend!

Rob

[Ginger Dillon]

I consider myself fortunate to be part of this Forum Community and working, although extended across the Internet, with those of you I regard as fellow collegues. Rob - You are too nice! Ken - happy to hear you got your answer as well. P.S. Happy Holidays to everyone.