Call logs are missing after migrating to VM

[House Cat]

We recently migrated CUCM 8.6.2 from physical server to VM. Phones are all fine, but some no longer update their Call Logs (i.e. Missing, Recieved, Placed). Doing a Factory reset does a fix for a single phone, but normal reset or reboot doesn't. Can someone think of the possible reason for this?

[Nadeem Ahmed]

Can you please try this for one phone check whether its work or not?

** Delete ITL file on the phone
- Go to Settings
- Security Configuration
- Trust List
- Unlock (*##)
- Click on "more"
- Erase ITL file (the phone will be reset by its own)

Br,
Nadeem 

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