04-25-2008 10:47 AM - edited 03-18-2019 08:50 PM
So I talked to TAC and they say that fast dials are not a service url anymore because they have been integrated right on the phone under Personal Address Book.
The issue is that my users live and die by fast dials. They have a service url button on the phone that they push then they push a number and done.
The new Personal Fast Dials isn't fast at all. It only displays 5 at a time and you have to confirm the call. My users are freaking out because the Service URL button no longer works after the upgrade. TAC gave me a workaround to set a url to the Personal Address book so I can set the Service URL button to look at that but then again it just takes you to the root of the Personal Address Book. Where they have to choose Personal Fast Dials etc. Does anyone know a url that will take you directly to fast dials in the Personal Address book like in 4.1?
Thanks guys
03-19-2009 05:57 AM
I am getting this same response and I have no @ in the username.....
03-19-2009 06:01 AM
Which version of CUCM do you have?
03-19-2009 08:39 AM
We are using version 7.0.11000-2.
Thanks,
Joe
03-19-2009 10:34 AM
Found a fix: Check BUG CSCsl95467...
Service works fine for the PAB.
Thanks for all the help.
Joe
03-23-2009 05:50 PM
joeharb,
I followed the steps described on the BUG:
http://server-name-or-ipaddr:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab
where the administrator has to replace the string server-name-or-ipaddr with the actual
name or IP address of the server.
Service Parameters:
pin - required
userid - required
But I get a XLM Analysis Error on the ip phone screen. I have CCM 5.1.3.6000-2.
Did you do anything different from what is described there?? Did you had to change something else??
I need to get to the Personal Address Book with automatic authentication.
Thanks in advance for your help
03-24-2009 07:17 AM
Hey everyone - I've read and followed the instructions near the beginning of this post as well as the Cisco bug ID but can't seem to get the PAB to work as it did in 4.x. I keep getting an authentication error. I am on version 7.0.1.21017-1 and the message is: Error in Authentication - PD Error Message. This occurs in a web browser as well as on the phone. It is an XML message. I have configured the userid and pin as part of the service.
Has anyone run in to this?
Thanks!
Shane
05-06-2009 11:34 AM
Im getting the same thing and would like to know!!!
03-19-2009 04:27 AM
(double post)
04-08-2009 11:56 AM
Here is the Fast Dial URL which is under the PAB.
http://server-name-or-ipaddr:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
create 2 parameters: pin & userid
We have a service URL assigned to a line button so the end user has a single button push to this URL and it takes right to their Fast Dials.
I'm running this on cucm 7.0(2)
This is the link about this URL:
http://supportwiki.cisco.com/ViewWiki/index.php/Personal_address_book_on_callmanager_version_6.x
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