Call Manager 6.1.1 Fast Dials Service Gone

[akascarface]

So I talked to TAC and they say that fast dials are not a service url anymore because they have been integrated right on the phone under Personal Address Book.

The issue is that my users live and die by fast dials. They have a service url button on the phone that they push then they push a number and done.

The new Personal Fast Dials isn't fast at all. It only displays 5 at a time and you have to confirm the call. My users are freaking out because the Service URL button no longer works after the upgrade. TAC gave me a workaround to set a url to the Personal Address book so I can set the Service URL button to look at that but then again it just takes you to the root of the Personal Address Book. Where they have to choose Personal Fast Dials etc. Does anyone know a url that will take you directly to fast dials in the Personal Address book like in 4.1?

Thanks guys

[joeharb]

I am getting this same response and I have no @ in the username.....

[Yorick Petey]

Which version of CUCM do you have?

[joeharb]

We are using version 7.0.11000-2.

Thanks,

Joe

[joeharb]

Found a fix: Check BUG CSCsl95467...

Service works fine for the PAB.

Thanks for all the help.

Joe

[fernandoaguirre]

joeharb,

I followed the steps described on the BUG:

http://server-name-or-ipaddr:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

where the administrator has to replace the string server-name-or-ipaddr with the actual

name or IP address of the server.

Service Parameters:

pin - required

userid - required

But I get a XLM Analysis Error on the ip phone screen. I have CCM 5.1.3.6000-2.

Did you do anything different from what is described there?? Did you had to change something else??

I need to get to the Personal Address Book with automatic authentication.

Thanks in advance for your help

[s.clinard]

Hey everyone - I've read and followed the instructions near the beginning of this post as well as the Cisco bug ID but can't seem to get the PAB to work as it did in 4.x. I keep getting an authentication error. I am on version 7.0.1.21017-1 and the message is: Error in Authentication - PD Error Message. This occurs in a web browser as well as on the phone. It is an XML message. I have configured the userid and pin as part of the service.

Has anyone run in to this?

Thanks!

Shane

[lordshawn]

Im getting the same thing and would like to know!!!

[Yorick Petey]

(double post)

[robray_sc]

Here is the Fast Dial URL which is under the PAB.

http://server-name-or-ipaddr:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

create 2 parameters: pin & userid

We have a service URL assigned to a line button so the end user has a single button push to this URL and it takes right to their Fast Dials.

I'm running this on cucm 7.0(2)

This is the link about this URL:

http://supportwiki.cisco.com/ViewWiki/index.php/Personal_address_book_on_callmanager_version_6.x