Call Recording issue on UCCX7.0

[waqas0612147]

Hi all,

I am using a UCCX 7.0. I am recording a file on Cisco supervisory Dekstop. Files are saving properly. But I am unable to hear the voice of recorded file. What will be the actual format to play and listen the saved record file. Also when we made a new work flow than how to add an agent in that new work flow.

Regards

Ali Raza

[htluo]

How big are the files?  Are they 24 bytes or larger than 24 bytes?

What kind of monitoring are you using?  Desktop Monitoring or Server-based Monitoring?

Thanks!

Michael

[waqas0612147]

Files are larger than 24 byte and using the Dekstop monitoring

Thanks

Ali Raza